Order Refund

Overview

At ShopNest, we want you to be 100% satisfied with your purchase. If a product doesn't meet your expectations, we offer a straightforward refund process within 30 days of delivery.

1. Refund Eligibility

To be eligible for a full refund to your original payment method:

• Items must be returned in original packaging with all tags attached.

• Electronics must have a factory reset (if applicable) and include all cables/manuals.

• Final Sale items (marked on the product page) are not eligible for refunds.

2. Refund Methods & Timelines

Once your return is received and inspected at our warehouse: | Method | Processing Time | 

 Original Payment (Credit/Debit) | 5–10 business days | | ShopNest Store Credit | Instant (24 hours) | | PayPal/Apple Pay | 3–5 business days |

3. Damaged or Defective Items

If your order arrives damaged, please do not start a standard return. Instead:

1. Take a photo of the item and the packaging.

2. Contact support within 48 hours of delivery.

3. We will issue a full refund or a free replacement immediately.

4. Shipping Fees

• Standard Returns: A $6.95 return shipping fee will be deducted from your total refund amount.

• Defective/Wrong Items: ShopNest covers 100% of return shipping costs.